TERMS, CONDITIONS AND POLICIES
Leila Amani's Terms, Conditions & Policies
Last updated: 12.29.2018
1. Client is required to sign and submit the RELEASE OF LIABILITY form to Leila Amani prior to receiving Reiki and/or Wellness Retreat services. Client may also be required to sign and submit a WAIVER AND ASSUMPTION OF RISK FOR SESSIONS CONDUCTED IN CLIENT'S HOME OR OFFICE OR VIA ELECTRONIC DEVICE form and/or a REIKI CLIENT CONSENT form, if applicable, based on the type of service(s) purchased.
2. Prior to providing Reiki or Wellness Retreat services, Leila Amani may ask Client to obtain the consent of Client’s physician or primary healthcare provider. Leila Amani also reserves the right to require Client to obtain such consent at any future point in the relationship should Leila Amani deem it necessary due to any change in Client’s medical condition.
3. No session or service will be honored unless Client signs and submits all required documents prior to the scheduled session or service start time. If Client fails to do so, then the session or service will be canceled, and Client will NOT be entitled to a refund. Client may, however, reschedule the canceled Reiki session at, no additional cost, under the condition that Client signs and submits the required documents prior to the rescheduled appointment start time.
TIMING, TARDINESS, CANCELLATIONS & TERMINATIONS
4. Unless other arrangements are made, Reiki sessions last 60 minutes with the exception of Group Reiki sessions (90-120 minutes). In order to provide the best service to all Clients, Leila Amani cannot commit to extending any session beyond the scheduled time at the current session rate.
5. In order to provide the best possible service to all Clients, Leila Amani asks that all Clients be ready to begin their sessions and services at their scheduled times. Time lost at the beginning of a session or service due to a Client’s tardiness cannot be made up at the end of the session as that could potentially impact the next scheduled Client or activity.
6. Unless prior arrangements have been made, Client is deemed a “no-show” when Client does not show up or is more than fifteen minutes late for his/her scheduled session or service. Client is responsible for paying the full cost of the session. No refunds or credits will be given for a “no-show.”
7. Client is responsible for paying the full cost of his/her session or service, with no entitlement to credit, if Client cancels less than 24 hours prior to the scheduled start time. Reiki sessions may be canceled and rescheduled by Client without penalty if done so at least 24 hours in advance of the scheduled start time. Wellness Retreats may be canceled without penalty if done so 60 days or more in advance of Registrant's scheduled retreat start date. Cancellations occurring between 30-59 days in advance of Registrant's scheduled retreat entitle Registrant to ONLY 50% of the money he or she paid to attend the retreat. For cancellations occurring less than 30 days from the start date of Registrant's schedule retreat, Registrant forfeits 100% of the money he or she paid to attend the retreat. Due to the small group size, cancellations can greatly affect the program and the group's overall experience. For this reason, Leila Amani and the REVEAL Retreat Instructors encourage those who wish to register for Retreats to be firmly committed, making every effort to attend once registered.
8. If Leila Amani needs to cancel a Reiki session less than 24 hours from the scheduled start time, or Leila Amani is more than 15 minutes late for a Reiki session with Client, then Client is entitled to a complimentary session.
9. Leila Amani has the right to terminate the relationship with Client at any time and for any reason, with no obligation due to Client beyond a refund of payments made for any unused sessions in compliance with Leila Amani’s Terms, Conditions & Policies.
BOOKINGS & RATES
10. Sessions and Services are NOT confirmed until Client receives a confirmation email stating the agreed upon date and time of the session(s) or service(s).
11. Reiki time slots and Retreat spaces are available on a first-come-first-served basis, by appointment or registration. Reiki Sessions must be booked and confirmed at least 48 hours prior to the desired session start date and time. Retreats must be booked and confirmed at least 2 weeks prior to the schedule Retreat start date.
12. Rates for Leila Amani’s sessions and services are subject to change. Services prepaid for by Client, which are unused at the time of any rate change, will be honored at the price already paid.
13. Credits from unused Reiki appointments may be applied to future appointments if the circumstances resulting in the unused appointments are in compliance with the terms, conditions, and policies in this document.
14. For Recovery Package sessions only, if Client cancels or reschedules 2 or more of the 7 $25 sessions for a date/time outside of the originally scheduled 4-week period, then Client will be responsible for paying the Solo Single-Session price for the canceled/rescheduled sessions (which is an additional $45 per session after the prepaid amount of $25 per session is applied).
15. SESSIONS, WHETHER PURCHASED A LA CARTE OR AS PART OF A PACKAGE, MUST BE PAID FOR AT THE TIME THE APPOINTMENT IS BOOKED. Leila Amani accepts credit card payments through Stripe (an affiliate of Schedulista—the online program used for Reiki session and Wellness Retreat bookings) per Stripe’s policies. Leila Amani is not expected to perform any services for unpaid Reiki sessions and Wellness Retreats.
SAFETY, PRIVACY & RESPECT
16. Client is required to observe all rules of the facilities and environments where Reiki sessions and Wellness Retreats take place.
17. Client safety is a top priority. If Client has any health issues that could be set off by certain activities, including but not limited to physical exercise, deep breathing exercises, changes in diet, or emotionally distressing topics, for which Client’s primary care physician or health specialist has prescribed particular medications (e.g. inhalers for asthma, blood pressure medication), it is Client’s responsibility to have this medication close at hand at all times during sessions with Leila Amani. If Client fails to remember such medication, the session or service will be canceled without refund. In the event of such cancellation, Leila Amani reserves the right to reschedule Client’s session at a mutually convenient future date.
18. Client has the right to terminate a particular session or service at any time. Client is in control of his/her own health and happiness. If a session or service is uncomfortable or if Client wishes to stop for any reason, he/she may do so. Leila Amani respects Client’s decisions and encourages him/her to be honest with about what he/she needs and is able to handle at a given time.
19. Client gets from his/her sessions and services what Client brings to them. Results will vary by individual and Leila Amani cannot guarantee specific results. Client acknowledges that he/she is responsible for his/her health, happiness, and results.
20. Leila Amani respects Client privacy. Due to the nature of the services provided by Leila Amani, it is necessary to collect certain personal information from Client. All information collected is treated as STRICTLY CONFIDENTIAL, and Leila Amani will not share or redistribute any Client information with any third party except as necessary to provide services purchased by Client, or as required by law. Any information gathered from a Client is simply for Leila Amani’s records and, if applicable, necessary to provide the services to the Client for which Leila Amani has been contracted.
21. All Terms and Conditions are subject to change. The most current version of Leila Amani’s Terms, Conditions & Policies will be provided to Client in one of the following ways: 1) as a paper copy handed out at Client’s next session following the day changes are made; 2) as a paper copy sent through the standard US mailing system within two business days after changes are made; 3) as an electronic copy sent via email within forty-eight hours of the time changes are made to Leila Amani’s Terms, Conditions & Policies.
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Terms, Conditions, & Policies
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